Summary of Operational Reviews developing

Service

Status 

Results

Website (guelph.ca)

Complete

Increased productivity, faster and more efficient analysis of the website traffic, reduced development and support costs, improved security and usability and opportunities for system integration

Neighbourhood Support Coalition & Neighbourhood Groups

Complete

Increased autonomy of Neighbourhood Groups, greater opportunities for fundraising, more effective use of existing resources

Park Infrastructure Maintenance

Complete

Identified gap in maintenance activity resulting in low citizen satisfaction, increased dialogue with user groups on maintenance standards and performance measurement

Conventional Transit Service

Complete

Increased efficiency and effectiveness, accommodating grow service demand and service level enhancements (e.g. 15 minute peak service) using existing resources

Guelph Farmer’s Market

Complete

Streamlined administrative processes for staff and vendors

By-law Compliance

Underway

 

Development Engineering –Engineering Conditions, Consultant Approvals & Plan Review

Underway

 

 

Accessibility & Accessibility Advisory Committee

Underway

 

Downtown Renewal – Community Improvement Plan, Implementation, Downtown Investment/Business Retention & Attraction

Underway 

 

Urban Forest Development & Maintenance

Underway

 

City Building Maintenance

Underway

 

Business Advocacy/Investment Inquiries (Economic Development)

Underway

 

 

Guelph Wellington Emergency Medical Service – Land Ambulance Division

2011

 

Sanitary Sewer Management

2011

 

Traffic Flow Management

2012/2013

 

Property Standards By-law

2012/2013 

 

Procurement Process (development and implementation)

2012/2013

 

 

Business Systems Team – Information Technology Services

2012/2013 

 

Turf, Sports Fields, & Trails Maintenance

2014/2015

 

Residential Solid Waste Collection

2014/2015 

 

There is still some work for Council and Management to finalize the list of service and operational reviews.

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About Karen Farbridge

An unwavering change maker seeking a just, democratic and sustainable world.

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