- New routes to learn
- New bus stop locations to find
- Riders left behind on some routes when buses are at capacity
- Missed connections
- More transfers for some riders
- Riders missing appointments
- Riders late for work or school
- Drivers receiving the brunt the frustration
- Troubling first hand reports that some drivers are not helping the situation
I don’t want to make light of the magnitude of the change for everyone involved. Change is not easy and for some it is downright hard.
Yet all of this goes to confirm that Guelph Transit is needed in our community and a valued public service. Let’s keep it that way.
The changes have been made to make sure we can support and grow the service over the next decades. We used to have a small town radial system where all the transfers occurred at one location and at the same time. We are not a small town anymore.
To build the architecture for a growing city means a transition to a different type of system with transfers occurring in more than one location and at different times. It will be a different experience for some of our riders.
We carry 25,000 riders a day. For many, the system is working now they have had time to adapt to new routes and new bus stops.
Fixes have been found for many of the trouble spots.
Solutions are underway for the remaining trouble areas.
Please keep the feedback coming – good and bad! The goal here is to make it work for everyone as best as any system can.