Tag Archives: quality services

Public Works in the spotlight on Rogers TV

May 28, 2012

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Doing business differently at City Hall

February 7, 2012

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Our CAO, Ann Pappert, announced some adjustments to City Hall today to position the organization to deliver results, performance and value to a growing city. You will have heard me say the phrase “doing business differently” many times and in many ways. More precisely, this means “delivering public services better”. We are creating a working […]

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Conservation Calendar arrives November 29

November 25, 2011

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The City’s Conservation Calendar – with its all-important waste collection schedule and sorting guide – will arrive at Guelph homes on Tuesday, November 29 as an insert in the Guelph Tribune. You can also view it online after the 29th at guelph.ca/environment.

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Report card on the well-being of children ages 7 to 13

September 29, 2011

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The City is a partner in a group that has released a report card on the health, development, and overall well-being of children ages 7 to 13 in Guelph, Wellington, and Dufferin. The report card is intended for all service providers who work with children and youth in our community, and it supports the principles of […]

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Summary of Operational Reviews developing

July 16, 2011

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Service Status  Results Website (guelph.ca) Complete Increased productivity, faster and more efficient analysis of the website traffic, reduced development and support costs, improved security and usability and opportunities for system integration Neighbourhood Support Coalition & Neighbourhood Groups Complete Increased autonomy of Neighbourhood Groups, greater opportunities for fundraising, more effective use of existing resources Park Infrastructure […]

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More detail on Service Reviews

July 15, 2011

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The new Service Review approach brings more rigour to the continuous improvement program from the last term which brought significant fiscal, operational, corporate and community benefits. An example would be the savings of approximately $400,000/year from the implementation of Energy Conservation measures in City facilities for 2009/10. This table provide a little more detail of the work […]

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Service reviews

July 12, 2011

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I have blogged about our new Service Review process earlier.  The City delivers approximately 300 services and the goal is for Council and the Executive Team to consider every service once a term (4 years) as to whether a service or operational review should be conducted.  A Service Review asks: Should we deliver the service? At what level […]

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City Services

May 25, 2011

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Council has initiated a new approach to reviewing the many services the City provides. What is a service review?  This is when we ask three questions: Should we deliver the service? At what level of service should we deliver the service? What should our relationship to the service be (e.g. direct provider, facilitator)? This is not an […]

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