I was pleased to see the media recently cover our service and operational review process and in one case note that it is a welcome departure from the approach currently underway in Toronto.  The coverage has led to some correspondence which makes it clear to me we need to be very clear what we mean […]

I have blogged about our new Service Review process earlier.  The City delivers approximately 300 services and the goal is for Council and the Executive Team to consider every service once a term (4 years) as to whether a service or operational review should be conducted.  A Service Review asks: Should we deliver the service? At what level […]

Council has initiated a new approach to reviewing the many services the City provides. What is a service review?  This is when we ask three questions: Should we deliver the service? At what level of service should we deliver the service? What should our relationship to the service be (e.g. direct provider, facilitator)? This is not an […]